Terms and Conditions

Please read these Terms and Conditions (“the Terms”) carefully before using our Website. Any use by you of this Website indicates that you accept these Terms.

  1. About us and contact information

    1. The Website www.rainbowrainbers.com is owned and operated by Rainbow Rainbers Ltd ("We", "Rainbow Rainbers", "Us").
    2. We are registered in England and Wales under company number 15219195 and have our registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.
    3. If you have any questions or concerns with respect to these Terms or our Website you may contact us by email at moc.srebniarwobniarnull@aloh or by post at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.

  2. Trademarks

    1. Our trademarks are registered: You are not permitted to use any of our trademarks without our approval, unless they are part of material you are using as permitted under Website materials.
    2. All rights reserved: Rainbow Rainbers®, Rainber®, Rainbers® and the Rainbow Rainbers logo are trademarks and/or copyrights of Rainbow Rainbers Ltd. All rights reserved.
    3. Rainbow Rainbers® is not associated with The LEGO Group or Mattel Inc. LEGO® is a trademark of the LEGO Group of companies, Mega Bloks® is a trademark of Mattel Inc. which does not sponsor, authorize or endorse Rainbow Rainbers®.

  3. Accessing our Website

    1. Acceptance of Terms: By using our Website, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our Website.
    2. We amend these Terms from time to time: Every time you wish to use our Website, please check these Terms to ensure you understand the terms that apply at that time.
    3. Content update: We may update and change our Website at any time to reflect changes to the materials, our products, our users’ needs and our business priorities.
    4. Availability: While we endeavour to ensure our Website is available 24 hours a day we do not guarantee that our Website, or any content on it, will always be available or be uninterrupted.
    5. Suspension or withdrawal: We may suspend or withdraw or restrict the availability of all or any part of our Website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
    6. Aware of these Terms: You are responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.
    7. Website access: You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms, and that they comply with them.

  4. Privacy and cookies

    1. These Terms refer to our Privacy policy and Cookies policy, which also apply to your use of our Website. The Privacy policy and Cookies policy sets out the terms on which we process any personal data we collect from you, or that you provide to us and provides information about the cookies on our Website. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.

  5. Registration

    1. Registration age: This Website is not intended for children under the age of 16. By registering on this Website you confirm that you are 16 years or over. We may using reasonable discretion, refuse your registration to our Website.
    2. Secure password: If you choose a password or any other piece of information as part of our security procedures when signing up for an account with us, you must treat such information as confidential. You must not disclose it to any third party.
    3. Account disabled: We have the right to disable any account at any time if, in our reasonable opinion, you have failed to comply with any of the provisions of these Terms.
    4. Password breach: If you know or suspect that anyone other than you knows your password, you must promptly notify us at moc.srebniarwobniarnull@aloh.

  6. Ordering and acceptance

    1. Placing orders: You can place orders for our products through our Website, by telephone, fax or email, by responding to our quotations or using the forms set out in our catalogues. It is your responsibility to ensure that any information you provide in ordering the relevant product is accurate, and that you have checked your order for errors.
    2. Registered accounts: We only accept online orders from users who have registered an account with us. If you have not registered an account with us, you will be required to do so prior to placing your order.
    3. Acceptance of orders: Our acceptance of your order will take place when we confirm acceptance to you (or, if earlier, when we despatch your order), at which point the Contract will come into existence between you and us.
    4. Non-acceptance of orders: If we are unable to accept your order, we will inform you of this by phone or in writing and will not charge you for the product (and will return any payment already received from you). For example, this might be because the product is out of stock, or because we have identified an error in the price or description of the product.
    5. Delivery charges: Sometimes our delivery charges will be more than anticipated when you are checking out through our Website – for instance, if you purchase very bulky items. We will seek your confirmation of any additional delivery charges before despatching your order. If you do not agree to the additional charges, then you may cancel your order.

  7. Pricing and payment

    1. Pricing: The prices for our products will be set out on our Website, catalogue or quotation (provided that the catalogue or quotation is still in date).
    2. Processing payments: We will take payment from you at the same time as you place your order, if placed on our Website or by telephone. Otherwise we will contact you to arrange payment. The payment that you make when placing an order through our Website is a payment made through our nominated payment processing service providers. You can make payment by most major debit or credit cards, including Visa, Maestro, MasterCard or American Express. We will not receive your credit or debit card information as this is processed by our payment processing service providers. We may decline any transaction or instruct our providers to reverse any transaction (for example, to prevent money laundering or fraud).
    3. Bespoke Products: In relation to bespoke products full payment will be required when you place your order. When products are made or printed to order then quantities may vary up or down by 10%, in which case we will ask for additional payment before despatch or issue a partial refund as applicable. Very occasionally our tolerances may exceed 10%, in which case we will discuss with you whether you wish to purchase any quantities exceeding the 10% tolerance.
    4. Failed payments: If you are unable to pay via the our Website, then contact our sales team at moc.srebniarwobniarnull@selas to make a card payment on the phone or you can do a bank transfer.
    5. VAT: Unless otherwise provided in the listing, all prices and charges are advertised inclusive of VAT.
    6. Mistakes in product pricing: If any product featured on our Website, our quotation or our catalogue is incorrectly priced then we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error was obvious and could reasonably have been recognised by you, we may end the Contract, refund you any money you have paid and require the return of any product already provided to you.

  8. Products and quality

    1. Product images: The images of the products on our website are for illustrative purposes only. Products may vary slightly from those images, especially in colour as you view it from different types of screens. Please request a sample if colour is important. Rainbow Rainbers® will not be held responsible for your "colour expectations/perception" if a sample is NOT approved.
    2. Stated sizes and gauges: Due to the nature of our manufacturing processes, the sizes of our products can vary slightly from batch to batch. We do not warrant that our products will exactly meet stated sizes (but our products will not exceed normal trade tolerances).
    3. Product warranty: We provide a warranty that our products will be of satisfactory quality and free from defects for a period of sixty days from delivery. If any defect arises in our products during this warranty period (and that defect is not caused by an excluded reason set out in the next paragraph), please contact us and we will replace them. We may ask you to return the products to us for inspection before we replace them. Any replaced products will be warranted only for the remainder of the original warranty period.
    4. When our warranty will not apply: Our product warranty will not apply if you have provided the products to any third party, or to any defect in the products which is caused by:
      1. Fair wear and tear;
      2. Wilful damage, abnormal storage conditions, accident or negligence by you or by any third party; or
      3. Damage caused during transit if the claim is not notified to us within ten (10) days after despatch.
    5. Consumer rights: This section is in addition to any legal rights you may have as a consumer in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

  9. Delivery

    1. Delivery time and costs: The costs of delivery will be as displayed to you on our listing or as chosen by you at the time of placing your order. See Delivery for our different delivery times and their respective costs.
    2. Delays outside our control: If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.
    3. Delivery location: We will deliver the products to the delivery address specified in the relevant order via a courier. We will not deliver to any PO Box address. Deliveries made by our national carriers are to the front door of ground floor locations only. The delivery driver may, if requested and at his/her discretion, assist with delivering the goods to another location within the delivery address, but if so such assistance shall be entirely at your risk and we will have no liability to you for any damage or losses caused as a result.
    4. If you are not present when the product is delivered: If no one is available at your address to take delivery and the products cannot be posted through your letterbox or otherwise safely left at your premises, we (or our appointed carrier) will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
    5. If you do not re-arrange delivery: If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If we are unable to contact you or re-arrange delivery or collection we may end the Contract without offering you any refund.
    6. Shortages in delivery: We will not be liable for any shortages in delivery unless the claim is notified to us within 10 (ten) days after receipt of the products.
    7. Loss in Transit: If any products are lost in transit we will replace them without charge, providing you notify us within 9 days from despatch of the non delivery.

      8. Error in Postcode or address details: If a client supplies the incorrect postcode or delivery address, they will be responsible for the cost of a redelivery to the corrected address.

  10. Cancellation, Termination and Returns

    1. UK consumer cancellation rights: If you are a consumer in the UK, then you have cancellation rights which are prescribed by law.
      1. Legal cancellation rights and why they don't apply to most of our products: Consumers in the UK are generally entitled by regulation to certain cancellation rights in relation to contracts concluded at a distance. If you are a consumer located in the UK, you will have the cancellation rights set out in this section in relation to any non-customised products you may order from us. However, you will not have any cancellation rights in relation to customised products (for example, customised Rainber® Boxes or embroidered clothing).
      2. Your statutory cancellation rights: You can change your mind and exercise your right to cancel your order for any non-customised products at any time up until fourteen days after receipt of the products. If the products are split into several deliveries over different days you have until fourteen days after receipt of the last delivery to change your mind and cancel.
      3. How to tell us you are cancelling the Contract: If you wish to end the Contract with us please let us know by email us at moc.srebniarwobniarnull@selas. Please provide your name, address, details of the order (including our sales order number) and, where available, your phone number and email address.
      4. How we will refund you: We will refund you the price you paid for the products, including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
      5. Deductions from refunds on cancellation: If you are exercising your legal right as a consumer to cancel your order:
        1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and
        2. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within seven days at one cost but you choose to have the product delivered within one day at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
      6. When your refund will be made: If you are exercising your legal right as a consumer to cancel your order or terminating the Contract your refund will be made within fourteen days from the day on which we receive the products back from you or, if earlier, within fourteen days from the day on which you provide us with evidence that you have sent the products back to us.
    2. Other cancellation rights: If you are a business, or if you are a consumer outside the UK, then if on delivery any products are defective or damaged, then you may cancel your order and return them, provided that you do so within 10 days (maximum 14 days) after delivery, and we will issue a refund or credit note for any products returned in accordance with these Terms. Otherwise, you have no rights of cancellation.
    3. Customised/Bespoke Products: You will not have any cancellation rights in relation to customised products (for example, customised Rainber® Boxes or embroidered clothing). All rights, including intellectual property rights, in any drawings, specifications, patterns, materials, tools and any other works or data created by us in relation to any customised products shall remain our property unless we expressly agree otherwise with you.
    4. Termination by you: You may terminate the Contract by written notice to us if:
      1. We have told you about an error in the price or description of the product you have ordered and you do not wish to proceed; or
      2. We are in material breach of the Contract and have not remedied that breach (if capable of remedy) within thirty (30) days of receiving notice requiring its remedy.
    5. Termination by us: We may end the Contract by written notice to you if:
      1. You do not make any payment to us when it is due and you still do not make payment within seven days of us reminding you that payment is due;
      2. You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
      3. You do not, within a reasonable time, allow us to deliver the products to you or collect them from us.
      4. You are abusive to our staff, if they have followed all procedures to help you as best they can.

      If we end the Contract for any of these reasons we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breach of the Contract.

    6. Returning products: To return products, please contact us for a return reference number. You must send the products to us by post or courier within 10 days (maximum 14 days) after telling us you wish to end the Contract, and all products must be securely packaged and returned unused and in a saleable condition (unless the products are being returned because they are damaged). Returns are at your cost and risk, and you will be responsible for insuring any products during transit, unless you terminated the Contract for one of the reasons set out in the section "Termination by you", in which case returns shall be at our cost and risk using our nominated carrier. We will only refund delivery charges or accept the return of opened items if they are faulty or were supplied in error. Where we collect an item from you, we reserve the right to recover the costs of collection from you.
    7. How we will refund you: If you are entitled to a refund then we will refund you by the method you used for payment ie card, BACS, PayPal etc.

  11. Website materials

    1. Licence: We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
    2. Use of our materials: You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use and you may draw the attention of others to content posted on our Website on the following basis.
      1. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
      2. Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged.
      3. You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us.
    3. Cease of use: If you print off, copy or download any part of our Website in breach of these Terms, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

  12. Activities

    1. Type of activities: We provide details of different activities on our Website which you can take part in from time to time. Such activities will provide you with fun things to do with your child and also provide you with tips and ideas.
    2. Use responsibility: You are responsible for ensuring that any participation in or use of any of the activity ideas are suitable for you and your family.
    3. Child supervision: You must ensure that any child is supervised by a parent or guardian and any safety instructions or guidance issued by us for the activity is followed.
    4. Instructions: We cannot be held responsible for your failure to follow the relevant instructions and safety instructions for the different activities. If you have any questions or queries relating to any of the activities please contact us at moc.srebniarwobniarnull@aloh.

  13. Links to and from other websites

    1. Third parties links: Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.
    2. Link to our Website: You may link to our Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
    3. False association: You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
    4. Use of frames: Our Website must not be framed on any other site. We reserve the right to withdraw linking permission without notice.
    5. Permissions: If you wish to link to or make any use of content on our Website other than that set out above, please contact us at moc.srebniarwobniarnull@aloh.

  14. Site information

    1. Purpose: Our Website is provided free of charge and the content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking any action based on the content on our Website.
    2. Content updated: Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date.
    3. Third-party content: Our Website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

  15. Viruses, hacking and other offences

    1. Site secured: We do not guarantee that our Website will be secure or free from bugs or viruses.
    2. Virus protection: You are responsible for configuring your information technology, computer programmes and platform to access our Website. You should use your own virus protection software.
    3. Computer Misuse: You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

  16. Our liability

      This section explains the ways in which our liability to you is limited and excluded.

    1. Where we do not limit or exclude our liability: Whether you are a consumer or a business user we do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. This statement takes priority over the rest of this section and the rest of these Terms of Sale.
    2. No implied terms: We provide our products on these Terms of Sale. To the fullest extent permitted by law, we expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute or otherwise.
    3. No indirect or consequential loss: We expressly exclude any liability for any indirect or consequential loss, damage, costs or expenses incurred or suffered by you in connection with your use of our products. We are not liable for losses, damages, costs and expenses that are not foreseeable to both you and us at the time you place your order or which are not caused by our breach.
    4. No liability for certain kinds of loss: We expressly exclude any liability for any loss, damage, costs or expenses incurred or suffered by you (in each case whether direct or indirect) if that liability comes within one of the following categories: loss of business, loss of sales, loss of revenue, loss of contract, loss of data, Loss of business opportunity, Loss of goodwill, Loss of reputation, Loss of anticipated savings, loss of profit, or any indirect or consequential loss or damage. We are not liable for business losses or interruption.
    5. Cap on Liability: Our total aggregate liability to you under or in connection with the Contract will be limited (whether arising in negligence, including tort, breach of contract or otherwise) to a sum equal to the amount paid by you under the Contract.

Last Updated: 15 Apr 2024